Update your sender name and reply-to address

The sender details are what your subscribers see in their inbox — the name an email comes from, and where their replies land. You set these once, and every campaign and sequence uses them by default.

Where to find them

1. Go to Settings → SMTP & sending.
2. Find the Sender box.

The three fields

• From email — the address your emails are sent from, e.g. hello@yourbrand.com. It must be on a domain you've verified with your sending provider.
• From name — the friendly name shown in the inbox, e.g. "Acme Newsletter" or "Sarah from Acme." People decide whether to open partly based on this — use a name they recognise.
• Reply-to (optional) — where replies go if it's different from the from address. Leave it blank to receive replies at the from email.

Click Save.

Overriding per campaign

These are your defaults. On a specific campaign's Sender step you can override the from name, from email and reply-to just for that send — handy when a particular email should come from a person rather than your brand.

Tips

• Use a real, monitored reply-to. People will reply; sending from a no-reply@ address that bounces replies hurts engagement and your reputation.
• Keep the from name consistent so subscribers recognise you at a glance.

Next: Manage your account & password